Jaltest ATS

The best Advanced Technical Support (ATS) service at your disposal

In Jaltest Diagnostics we are aware of the importance of the technical support in the resolution of certain vehicle failures. Technological developments require the technician to update their knowledge regularly or to have specialised support based on experience.

This is why we offer our users the expertise and service of expert technicians in commercial vehicle, agricultural equipment, material handling equipment and vessels, being capable of assisting with any consultation, failure and/or errors of those.

Remote connection

Any of our technicians can connect with the customer computer and take control over it in order to solve remotely the different errors that might occur during the diagnostics process.

Guided repair

The technician provides the instructions and guidelines needed to solve both the inconveniences emerged during the diagnostics process and those caused by different failures in workshops.

Smart assistance

Customers can register and send their technical assistance requests through Jaltest Software. This service not only facilitates registration and follow-up of assistance requests, but it also enables the user to access original documentation of the different brands with which Cojali works (OEM RMI).

Services included within technical assistance

• Diagnostics assistance once the device is connected to the vehicle.
• Common and unknown errors occurred during the process.
• Problems in parameter calibration and measuring.
• Support in the interpretation of results, wiring diagrams and hydraulic systems.
• Provision of guides, technical data and repair reports.
• Support in the failure identification and solution.
• Guided assistance in disassembling and repairing parts.
• Tests for result verification.
• Tips and recommendations from expert to expert.

Additional information

It should be highlighted that contracting Technical Assistance does not interfere with the possibility of requesting the Product Support service offered by Cojali for free. This service covers all the consultations related to the operation of Jaltest diagnostics device prior to the connection with the vehicle:

• Doubts during the software installation process.
• Support during the connection with the vehicle.
• Product coverage.
• Expert Mode generation.

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